Delivery & Returns

At Vintage Vault, we are committed to ensuring the smooth and secure delivery of your treasured vintage items. Each order is handled according to its size, value, destination and individual requirements.

Delivery Arrangements and Costs

Delivery costs are determined by the size, weight, value and destination of each item. The applicable delivery charge and estimated delivery time will be shown at checkout or confirmed with you before the purchase is completed.

Valuable, fragile or unusually sized pieces may require specialist delivery arrangements. Where this applies, we will contact you to agree the delivery method and cost.

UK and International Delivery

We deliver throughout the United Kingdom and welcome international orders where delivery is practical and legally permitted.

Orders will be sent using an appropriately tracked and insured service. International delivery availability may depend on the item’s size, value, materials, destination and any applicable customs or transport restrictions.

Please contact Vintage Vault before purchasing a particularly valuable, fragile or restricted item for international delivery.

Customs, Duties and Import Charges

International orders may be subject to import duties, customs fees, local taxes or handling charges imposed by the destination country.

These charges are not included in the item price or delivery cost unless expressly stated. The buyer is responsible for paying any applicable customs duties, taxes and import charges.

Vintage Vault cannot guarantee how long an item will remain with customs authorities.

Items Damaged During Delivery

Please inspect your order as soon as it arrives.

If an item appears to have been damaged during delivery, please contact Vintage Vault promptly and provide:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the item

  • Photographs of the outer and inner packaging

Please retain the item and all original packaging while the matter is investigated. Do not clean, repair, alter or return the item before receiving instructions from Vintage Vault.

Where an item is confirmed as damaged, faulty or materially different from its description, Vintage Vault will arrange the appropriate resolution in accordance with your statutory rights.

Cancellations and Returns

For most products purchased online, you may notify Vintage Vault that you wish to cancel your order within 14 days of receiving it. You do not need to provide a reason.

After notifying us, you must return the item within a further 14 days.

Returned items must be complete, securely packaged and in the same condition in which they were received. You may inspect an item as you would reasonably be permitted to do in a physical shop, but a deduction may be made if its value has been reduced through unnecessary handling, use, alteration or damage.

Once the returned item has been received, any refund due will be processed within 14 days. Where required by law, the refund will include the original standard delivery cost. Additional charges for enhanced, express or specialist delivery may not be refundable.

This cancellation right may not apply to certain exempt products, including personalised or specially commissioned items.

Return Delivery Costs

If you are returning an item because you have changed your mind, you will normally be responsible for the return delivery cost.

The item must be returned using an appropriately tracked and insured service. You remain responsible for it until it is safely received at the confirmed return address.

If an item is faulty, damaged during delivery or materially different from its description, Vintage Vault will be responsible for reasonable return arrangements or costs.

How to Request a Return

Please do not return an item without contacting us first, as the correct return address may vary.

To request a return, email us within the applicable cancellation period and include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return, if the item is damaged, faulty or misdescribed

  • Supporting photographs where appropriate

We will reply with the return address and relevant instructions.

Contact Vintage Vault

Email: info@vintage-vault.uk

This policy does not affect your statutory consumer rights.